Service terms and claims
Icelandair Cargo collects and Processes Personal Data which customers register on the Icelandair Cargo website, in addition to information on how customers use the website, i.e. by collecting cookies. Personal Data may also be collected during the booking process, shopping, ordering, payment, and in relation to the issuing of Air Waybills.
The collection and Processing of Personal Data collection is for purposes of accounting, billing, auditing, issuing of Air Waybills and credit card verification. Personal Data may be used for security purposes, customs enforcement if required by law, administration, quality control, marketing, or legal purposes. Additionally, Personal Data may be used in relation to customer loyalty programs, test purposes, maintenance, customer service and other cargo related purposes.
Icelandair Cargo may use Personal Data for marketing, promotional purposes and market analysis.
Icelandair Cargo may permit it‘s partners to access or Process Personal Data. However, this will only be permitted on a reasonable or legal basis. Additionally, Icelandair Cargo is permitted to maintain a customer registry and to share it with others for additional Processing, given that Personal Data is treated in accordance with law.
Icelandair Cargo Customers have the right to have incorrect, misleading or incomplete Personal Data rectified, erased, deleted or improved upon. Icelandair Cargo customers have the right to have their Personal Data erased if there is no reasonable basis for it being kept. An exception to this shall be made if Iceland Cargo is obliged to keep the data in accordance with law.
Icelandair Cargo never collects or Processes Personal Data unless it is done fairly, on reasonable grounds or with a legal basis, and makes sure that all usage is done in accordance with good practices of Personal Data Processing.
The Controller of Personal Data, according to para. 2., Article 7, of the Act, as well as pt. 1., para. 1., Article 20, is:
Icelandair Cargo ehf., ID no. 471299--2359
How can I make a reqest for a copy or deletion on my personal information and how do I lodge a complaint?
Under European Union and Icelandic privacy law, you may request a copy of your personal information if it is processed by Icelandair. You do not need to pay a fee for this request, unless it is manifestly unfounded or excessive. Icelandair will make every effort to respond to your request within 30 days of it being received.
Your request must be in writing and must contain the following information:
- Your name, e-mail and postal address.
- Details of your request.
- Any details which may help us locate the information which is the subject of your request, for example:
- AWB number.
- Your e-mail address, telephone number or other contact details.
Additionally, we require you to provide:
- A copy of a government issued ID, such as your passport or driving licence. This is necessary so that we can verify who is making the request.
- Your signature and the date of the request.
- If you are applying on behalf of another person then signed authority from the individual is required.
Please send your request to:
Data Protection Officer
You also have a right to lodge a complaint with The Icelandic Data Protection Authority in. A complaint can be made by writing to:
The Icelandic Data Protection Authority
If you have further inquiries, please contact us via e-mail by writing to [email protected]