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Icelandair Cargo

<h4>What can we help you with ?</h4>
<ul>
 <li>I need to transport an <a href="/en/services/animals" target="_self">animal </a>as cargo</li>
 <li>What is categorized as <a href="/en/services/dangerous-goods" target="_self">dangerous goods?</a></li>
 <li>Can I transport my <a href="/en/services/personal-effects" target="_self">personal belongings</a> by air?</li>
 <li>What is the process of sending <a href="/en/services/human-remains" target="_self">funerary urn or coffin</a>?</li>
 <li>Can Icelandair Cargo arrange ground <a href="/en/services/special-delivery-services" target="_self">transportation</a>?</li>
</ul>
<h4>Can't find what you're looking for?</h4>
Please contact our <a href="mailto:importsales@icelandaircargo.is" target="_self">import team</a> for transport to Iceland and our <a href="mailto:exportsales@icelandaircargo.is" target="_self">export team</a> for transport from Iceland.

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If your shipment did not travel as planned, please follow the instruction below to file a claim.If goods are damaged in transit or a shipment is lost, the receiving party must ensure that a written remark is made on the delivery receipt. A preliminary claim form should then be submitted.Based on the Warsaw or Montreal Convention (whichever applies) every complaint or claims must be filed to Icelandair Cargo within the following time limits:<ul><li>14 days for damages to cargo / partial loss</li><li>21 days for delays in transportation</li><li>120 days if the shipment is lost</li></ul>

Claims - text

If you would like to inform Icelandair Cargo about irregularity or any problem with your cargo, without having the exact total value of the loss please file a preliminary claim.Icelandair Cargo will not review your claim until you've provided us the total claim amount and the required back-up documents. Once you have the exact total value of the loss, and the relevant details and documents are ready, you should file a Formal Liability Claim.

Preliminary claim

If you would like to ask for compensation, please file Formal Liability Claim. The following documents and information must be enclosed with the claim :<ul><li>Copy of the Air Waybill</li><li>Copy of the invoice with reference to the amount of the cargo concerned</li><li>Description of the extent of damage and weight of the cargo or content concerned</li><li>When and to whom the complaint was originally reported</li><li>Claim amount</li><li>Bank information</li><li>Credit note or revised invoice</li><li>Packing list</li></ul>International rules and time limits on claims are on reverse side of the Air Waybill. The shipper´s attention is referred to the notice concerning carrier´s limitation of liability of 22 SDR per kilogram of each shipment or the package concerned. Recommendation to shippers is to insure their shipments bearing this in mind. Icelandair Cargo reserve the right to deny acceptance of a shipment for transport which is not packed in accordance with the content and to deny any claim on damages due to insufficient packing or lack of markings.

Formal liability claim

Claims - collapsibles

Claims form

If your shipment did not travel as planned, please follow the instruction on this page to file a claim.